Blog

  • Fix: Unable to open Diagnostic options WinRE Windows 10

    Fix: Unable to open Diagnostic options WinRE Windows 10

    This post will help you fix an issue with your Windows PC, wherein when you try to open the diagnostic options | recovery console in Windows, you either get an error reading “Unexpected handler” or the recovery options just won’t open. Follow this step-by-step guide, If in case you are unable to open the Windows Recovery Environment (WINRE):

    Method 1:

    • Shutdown your PC
    • Disconnect any and all add-on devices like printer, scanner, external keyboard /mouse, projector or monitor, or any network device
    • Restart your PC
    • If you are able to boot into Windows, disconnect any network you are connected to
    • Press Windows logo key + X (To open power menu)
    • press A or click on Command Prompt(Admin)

    windowslogokey X

    • Click on Yes
    • In this elevated command prompt, type SFC /SCANNOW
    • Press Enter

    SFC

    • This will check your system files for integrity
    • If any discrepancies are found, they will be fixed after initial check.
    • After the process completes, restart your machine
    • Check if the problem is solved

    Method 2 : Recovery Drive | Bootable Drive (IF you are not able to boot into Windows)

    • If you have created a Recovery drive for Windows, Use that for booting
    • If you haven’t created a recovery drive, follow the steps here to make one
    • Or
    • You can use your Windows installation DVD/USB to boot
    • Once you boot from it, Select your language, keyboard option
    • Click on Next

    repair

    windows10_repair_boot

    • Now, Click on Repair your Computer, in the left bottom corner as shown above
    • Click on Troubleshoot
    • Now Click on Advanced Options
    • Click on Startup Repair

    Alternatively: Method 3: Refresh | Reset your PC

    This should fix your issue, if not let me know & i will try to troubleshoot your issue further

  • How to Rebuild BCD Windows 10 & 8.1

    How to Rebuild BCD Windows 10 & 8.1

    This is a step by step tutorial or a beginner’s guide to How to rebuild BCD (Boot Configuration DATA) and rebuild MBR (Master Boot Record) in Windows 10 & Windows 8 | 8.1.

    Rebuilding BCD | Boot configuration data | MBR

    To check & rebuild the Windows BCD:

    • If you are able to access lock screen on Windows, Press & keep holding the shift key & click on Restart to open Windows Recovery Environment (WinRE)
    • If not,
    • Insert the original Windows DVD/USB and boot from it
    • You can also use Windows Recovery Media
    • Select your Language & keyboard options
    • Click Next
    • Click on Repair your computer

    windows10_repair_boot

    • Click Troubleshoot
    • Click on Advanced Options
    • Click on Command Prompt

    command_prompt_diagnostics_menu_windows10

    • Now,
    • Type bootrec /fixmbr
    • Press Enter
    • Then,
    • Type bootrec /fixboot
    • Press Enter
    • Then,
    • Type bootrec /rebuildbcd
    • Press Enter
    • Now, Type Exit

    bootrec

    • Restart your computer
  • Fix: 0xc0000225 STOP error Windows 10 | 8.1

    Fix: 0xc0000225 STOP error Windows 10 | 8.1

    “After reading this post you will be able to fix an error code 0xc0000225 with a message “An unexpected error has occurred”, “a file is missing” , with a description “Your PC needs to be repaired”. This guide applies to Windows 10, 8.1 using diskpart, WInRE

    Cause: Corrupt or missing BCD. Your windows operating system has been installed in UEFI mode. UEFI (Unified Extensible Firmware Interface), is a newer technology when compared to the older BIOS setup that uses MBR (Master Boot Record), this problem is known to occur frequently with UEFI, but might also occur with non-uefi or MBR based computers.

    NOTE: Make sure to go into your system setup (BIOS/CMOS) and set the UEFI mode to UEFI only. If it’s set on both or compatible, make sure it is now set to UEFI only. (applies to new installation).

    Fix: 0xc0000225 STOP error Windows 10 | 8.1

    Method 1: Startup Repair

    You will need your Windows installation DVD / USB drive or Windows Recovery Media (If you have not created a recovery media, click here, to use this article to create one)

    • Insert your installation DVD/USB or recovery media & boot from it
    • After the booting sequence completes, select your language and keyboard layout
    • Click on Next

    repair

    • Now, Click on Repair your computer, (located in left bottom corner of your screen)

    windows10_repair_boot

    • Click on Troubleshoot
    • Now, Click on Advanced options
    • Click on Startup Repair
    • Your PC will restart and Windows will try Startup Repair.

    If this doesn’t fix the error, try to Rebuild your BCD – Refer this post –> How to Rebuild BCD Windows

    Method 2: Using Diskpart for MBR

    Troubleshoot_advanced_options_windows_10

    • Now, Click on Command prompt

    command_prompt_diagnostics_menu_windows10

    • Now,
    • Type Diskpart
    • Press Enter
    • Type List Disk
    • Press Enter
    • Type Select Disk 0
    • Press Enter
    • Type List Volume
    • Press Enter

    mbr_disk_select_diskpart

    • Type the drive letter of your cd/dvd/usb drive in my case, its d:
    • Now, type bootsect /nt60 SYS /mbr
    • Press Enter
    • you will receive a success message.
    • Type exit
    • Press Enter
    • Restart your Computer

    Method 3: For UEFI

    • Follow all the steps in method 2 (till you open command prompt)
    • Now, type diskpart
    • Press Enter
    • Type List volume
    • Press Enter
    • Check the list to see which volume has label as ESP

    uefi_esp_volume

    • In my case it is volume 4
    • Type Select volume 4
    • Press Enter
    • Now type,
    • assign letter=x
    • Press Enter

    uefi_esp_volume

    • Type exit
    • Press Enter
    • Now, Type bcdboot C:\windows /s x:/f UEFI
    • You will get a success message
    • Type Exit
    • Restart your computer

    This should solve your issue, if not, let me know and I will be happy to help you further

  • Fix: DRIVER_PORTION_MUST_BE_NONPAGED Windows 10

    Fix: DRIVER_PORTION_MUST_BE_NONPAGED Windows 10

    This post will help you fix an issue with your Windows 10 PC, where you get a STOP error, or better known as BSOD (Blue screen of Death) error in Windows. This step by step guide will help you pin point the issue that’s causing this stop error.

    The primary cause of this error is mostly faulty device drivers or corrupted driver files. Proper driver software in your PC is essential for proper functioning of your computer. Any hardware with faulty, missing or corrupted device drivers can be a primary cause of this BSOD error. That being said, a failing hardware of a loose connection within your PC can also cause this issue. Below are the steps to fix driver_portion_must_be_nonpaged stop error in Windows 10, 8.1,8 & 7.

    Method 1: Diagnose issue with Event Viewer

    • Restart your PC
    • Click here to use this article to boot into safe mode
    • If you are able to boot into safe mode,
    • Press Windows Logo key + X (to open power menu in Windows 10)
    • Press V or Click on Event Viewer

    windows x

    event_viewer_windows10

    • Expand Windows logs
    • Click on system

    windows_system_event_viewer

    • Now check the logs one by one to see of any errors are listed that indicate a device driver issue
    • Now,
    • Expand Application & Service Logs
    • & click on hardware events
    • Check if any such events are listed & make note of the device listed

    hardware_event_viewer

    • Go to your hardware manufacturer’s support website
    • Download & install the latest device drivers for your hardware
    • If you have a Desktop PC
    • Try to remove that hardware and reinsert it
    • If you have a Laptop
    • Try removing any add-on or peripheral device

    Method 2: Using Windows update

    • Go to start screen/menu
    • Type Windows update
    • Click on Windows update from search results
    • Click on Search for updates
    • Download and install all the available updates including any hardware device drivers that are listed

    Method 3: Manually updating all device drivers

    • Chipset drivers
    • Graphics or Display drivers
    • Audio drivers
    • Networking drivers
    • USB 3 drivers
    • Mass Storage | Storage drivers
    • The above listed device drivers are the ones that are utterly essential. Though all the drivers should be updated, start with updating these & then move on to the others. This will, first of all, help you pin-point the device driver or device that is causing this error & secondly, you will be able to easily fix the issue without having to fiddle with everything in your computer

    Now,

    • If the above mentioned methods solve your problem, its all good
    • If not, follow the two methods mentioned below

    Method 4: Update your BIOS

    • BIOS update should only be done if you are completely familiar with the process.
    • BIOS update should only be done on your own risk, if done incorrectly, it can make your computer unusable.
    • Incorrect BIOS update may void your warranty
    • Go to your System Manufacturer’s support website or your Motherboard manufacturer’s support website
    • Enter your Motherboard | system model & select your operating system
    • Check if any BIOS updates are available
    • Read the documentation properly & read any support documents available therein
    • Follow the procedure accurately and update your BIOS
    • Make sure you do not unplug power from your system or use a backup power supply, so that your system doesn’t lose power during this procedure.
    • If it’s a portable machine( a laptop), make sure you have at least 70% of battery available. Plugging in the charger | adapter is recommended*
    • Again, this guide is to be followed at your own risk, I or www.troubleshootwindows.com will take no responsibility for any damage caused.

    Method 5: Reset your PC

    • Go to start screen
    • Press & Hold the Shift key on your keyboard
    • Press the power button
    • Click on Restart

    Troubleshoot_advanced_options_windows_10

    • Click on Reset this PC
    • Resetting your PC will completely remove everything in your PC, your Windows will go to the state of a fresh install. No apps, files or personal data will be saved. So make sure you make a backup of your stuff first & then reset your PC
    • Click on Reset
    • Your Computer will restart & the process will take some time to complete

    Hope this helps, if not, let me know & I will try to troubleshoot your Issue further

  • Fix: Your PC did not start correctly Windows 10

    Fix: Your PC did not start correctly Windows 10

    After following this post, you will be able to solve an issue with Windows 10, where your PC might suddenly restart (OR) might give you an error out of the blue upon restart of power up your Windows 10 based computer. The error reads like: Your PC did not start correctly. This error might also occur after you update or upgrade Windows.

    Fix: Your PC did not start correctly Windows 10

    Scenario 1: Your PC was working fine & suddenly started throwing this error

    Scenario 2: Your updated, upgraded Windows & started receiving this error (see Below) | also if you added a hardware or updated drivers

    Method 1: Safe Mode | Startup repair

    Safe mode is a troubleshooting option for Windows that starts your computer in a limited state. Only the basic files and drivers necessary to run Windows are started. The words Safe Mode appear in the corners of your monitor to identify which Windows mode you’re using.

    Follow the steps given below and check if that helps.

    • Type Update and recovery in search on Start menu.
    • Click Update and recovery, and then click Recovery.
    • Under Advanced startup, click Restart now.

    If you are unable to login to your PC, or if you PC is stuck on the lock screen:

    • Press & hold the Shift button on your keyboard

    lock_screen_diagnostic_startup

    • Click on the power button
    • While holding the shift button,
    • Click on restart
    • On the Choose an option screen,  click Troubleshoot.

    diagnostic_options_windows_10

    • Click on Startup Settings
    • If you don’t see the Startup Settings option, click advanced options.

    Troubleshoot_advanced_options_windows_10

    • click Startup Settings.
    • click Restart.
    • On the Startup Settings screen, choose the Safe Mode.
    • Sign in to your PC with a user account that has administrator rights.

    Now, If your computer starts normally in SAFE MODE, try Startup repair, follow the instructions below

    Startup repair

    To run Startup repair from Advance boot option, follow the below steps:

    • Press and hold Shift key and click on Restart under power (as Shown Above)
    • Click on Troubleshoot.
    • Click on Advanced Options.

    startup_options_repair_windows10

    • Now click on Startup Repair.

    WP_20170115_14_27_34_Rich (2)

    WP_20170115_14_27_56_Rich (2)

    WP_20170115_14_28_04_Rich (2)

    WP_20170115_14_28_19_Rich (2)

    If the troubleshooter is able to solve the startup issue, good enough.

    If in case the troubleshooter throws an error saying:

    startup_repair_could_not_repair_your_PC

    Follow Method 2.

    Method 2: Rebuilding BCD | Boot configuration data

    To check & rebuild the Windows BCD:

    • Follow the steps above to open the Diagnostic Menu in Windows 10
    • OR
    • Insert the original Windows DVD/USB and boot from it
    • Click Troubleshoot
    • Click on Advanced Options
    • Click on Command Prompt

    command_prompt_diagnostics_menu_windows10

    • Now,
    • Type bootrec /fixmbr
    • Press Enter
    • Then,
    • Type bootrec /fixboot
    • Press Enter
    • Then,
    • Type bootrec /rebuildbcd
    • Press Enter
    • Now, Type Exit

    bootrec

    • Restart your computer

    Scenario 2: Your updated, upgraded Windows & started receiving this error

    Method 3: Using system restore

    Click here (Using System restore Windows 10)

    Now, If nothing seems to help & you have your data backed up, it is time to Reset Your PC

    Method 4: Reset Your PC

    • From the Diagnostics Menu (as show above)
    • Click on Troubleshoot
    • Then, Click on Reset this PC

    Troubleshoot_advanced_options_windows_10

    • Resetting your PC will delete all data & personal setting, apps from your PC
    • Make sure you have everything backed up
    • Click on Reset
    • Let Windows Reset your PC
    • After everything finishes up. Your PC should work fine.

    If in case, you still face an issue, please post a comment or use contact form to leave me a message. Will try to further troubleshoot your issue.

  • How to configure automatic to manual updates Windows 10

    How to configure automatic to manual updates Windows 10

    After reading this post you will be able to configure a feature within Windows 10. This feature is the new and improved Windows update,/span>. In the previous version of Windows, the users had an option to select whether they want the Windows updated automatically, or if Windows should ask to download updates and install them. With Windows 10, this update process has been automated and Windows no longer needs consent of the user to update. Many users find this automation not that useful. So here is a step-by-step guide to configure Windows update in Windows 10 from automatic to manual.

    Below are the steps on How to configure automatic updates to manual in Windows 10:

    • Press the Windows Logo key + X (opens Power menu Windows 10 )
    • Now, Press A (this will open a command prompt with elevated privileges)

    power menu windows 10

    • Type gpedit.msc
    • This will open the group policy editor

    Command prompt admin

    • Now, navigate to Computer Configuration
    • Then Administrative Templates
    • Then Windows Component
    • Windows Update

    gpedit_configgpeditgpedit_windows_update

    • Locate the options that says Configure Automatic Updates
    • Double Click it

    configure automatic updates

    • This will open a box
    • Click on Enabled
    • Now, Select Notify for download and notify for install
    • or
    • Alternatively, select the fifth option that says Allow local admin to choose setting
    • Click on Apply and OK
    • Restart your computer
    • And it’s done !

    configuration windows update

     

    This will either give you a notification that new updates are available, or if you chose the 5th option, a configuration option in Windows update to either install updates automatically, or manually.

    Hope this article helps you. If you have any questions or suggestions, please feel free to write to me.

  • How to export or backup your registry in Windows 10

    How to export or backup your registry in Windows 10

    This post will tell you How to backup or export your Windows Registry in Windows 10. Having a backup of Windows Registry is very essential and sometimes proves vital when troubleshooting Windows problems. Follow this step by step guide with pictures to backup Windows registry | Export Windows Registry.

    Follow the steps below:

    • Press Windows logo key + X to bring up the power menu in Windows 10

    power menu windows 10

    • Now, Press A
    • Click on Yes, when prompted (This opens up an elevated command prompt)
    • Type in Regedit

    regedit_command_elevatedo

    • Now, Click on Computer

    registry_backup

    • Go to the File menu & Click on Export

    registry_export

    • Browse to your desired backup location
    • Type in a desired backup name
    • Make sure to select ALL at the bottom
    • Click on save

    registry_export_save

    If you have any questions or comments, please use the comments box.

  • How to fix Duplicate Drive Letter entry in Windows 10

    How to fix Duplicate Drive Letter entry in Windows 10

    After reading this article you will be able to fix a problem ( more of an inconvenience) with Windows 10, where when you open Windows explorer, the left hand navigation pane shows you multiple entries for the same drives. This looks cluttered and confuses the user. Though, its technically not a problem, but might prove to be a hassle.

    Follow the steps below to fix Duplicate Drive letter entry Windows 10

    Before following this post, I would recommend that you backup your registry or setup a system restore point. If you are not sure how to set a system restore point follow this post. If you wish to backup your registry in Windows 10, click here.

    Assuming that you have backed up your Registry and set a system restore point by now, let’s start:

    The duplicate entries in Windows 10 explorer should look something like this:

    duplicates

    To fix:

    • Press Windows Logo key + X to bring up the power menu in Windows 10
    • Now, Press A & Click on Yes to the prompt that appears.
    • In the Command prompt, type REGEDIT and press enter.
    • The Registry editor will open with elevated privileges

    regedit

    • Now, navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Desktop\NameSpace\DelegateFolders

    regedit1

    • Now, Right click the key under DelegatedFolders, that looks like the one below:

    regedit2

    • Press Delete & confirm with yes when prompted.
    • Now, If you are running Windows 10 64 bit, you need to again navigate to:
    • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Desktop\NameSpace\DelegateFolders
    • Delete the key as you did in the steps above.
    • Now, Restart your computer & check if the issue has been resolved or not.
    • For me, it did.

    noduplicate

    If this method worked for you or if you have any follow questions or comments, please use the comment box to write to me.

  • Fix : The product key you entered did not work 0xc004f050

    Fix : The product key you entered did not work 0xc004f050

    After reading this post, you will be able to fix an error while entering your Windows 10 product key at the time of product activation. While there are multiple error codes that might be associated with the said error. Few of them are listed here and most of those can be fixed by following the steps in this post.

    Error codes – 0xC004F050 or 0x80041023

    0xc004f050

    While you may also get error code 0xC004F012 or 0xC0020036, but those are covered in the post : Fix : Windows is not activated 0xC0020036 in Windows 10.

    So, let us come to why this error occurs. The most common cause for this error is a corrupt license. What times means is that your Windows license registry has failed to provide a valid call to your operating system to confirm the authenticity of your product.

    This might happen right after a major upgrade to your operating system, due to some misplaced system files or ultimately a virus (including all sorts of ‘wares’)

    How do you fix it?

    Method 1: System file checker

     

    • Press Windows logo key + X ( opens power menu in Windows 10)
    • Click on Windows PowerShell (Admin)
    • And click on Yes when prompted
    • Now within PowerShell type in SFC/ SCANNOW
    • Let the process finish and restart your computer
    • Check if this solved your problem,
    • If not, move on to Method 2

    Method 2 : Rebuild Activation Repository

    • Go to X:\Windows\System32\SPP\Store\2.0
    • locate the file called Tokens.dat
    • Rename the file to anything like token_old.dat
    • Now, open your start menu and type in Command prompt
    • Right click Command prompt in the search results and click on Run as Administrator
    • Now, click on Yes, when prompted
    • Now, in the command prompt you just opened type in
    • net start sppsvc
    • Press Enter – “This will start the software protection service”
    • Then, type in
      cscript.exe slmgr.vbs /rilc
    • The command will take some time to execute. Wait for it to finish.
    • Now, Restart your computer
    • Now, click on start and type in Activation Settings
    • Click on Activation Troubleshooter
    • Follow the steps and thereafter restart your computer

    This should solve the issue. If not, please use the comment section to write and tell me about it. I will try and help you out.

  • How to make a virtual switch in Windows 10

    How to make a virtual switch in Windows 10

    This post helps you create a virtual switch in Windows 10. A virtual switch is used to enable the virtual machines to communicate with your physical network. A Virtual switch is mandatory for any Virtual Machine to communicate with the network, so it’s a bridge between your VM & Network. Below are the steps to create a network switch.

    • Open up the Hyper-V manager
    • hyper-v4
    • Type Hyper-V manager in the start screen | Start menu
    • Now, Click on the server name on the Left hand side pane
    • hyper-v5
    • Then, Click on Virtual Switch Manager
    • Now, Click on New Virtual network switch
    • SM1
    • Click on External
    • Click on Create Virtual Switch
    • Now, Give a name to your switch
    • Click on Apply
    • SM2
    • You will get a notification like the one shown below
    • SM3
    • Click on Yes
    • Changes will be applied
    • To check whether your virtual switch is working or not,
    • Right Click, the Network icon in your taskbar
    • SM4
    • Click on Open Network and Sharing Center
    • SM5
    • You should see the name of your virtual switch listed here.

     

    Hope this post helps, your comments & suggestions, if any, can be shared through the comments section.