Author: shantanu

  • Using Clean Boot to Troubleshoot Windows 7 & Vista

    Using Clean Boot to Troubleshoot Windows 7 & Vista

    This guide explains the Clean Boot method for booting (starting) Windows. Clean boot is a alternate startup method which using minimal set of drivers & services to boot into Windows. This type of boot is available with Windows 7 & Windows Vista. Clean Boot is a troubleshooting process that is used to narrow the cause of a particular problem with your Windows PC. A clean boot will not load any third party programs or simply saying any program installed by the user that or anything that is not necessary for the system to start.

    A clean boot also helps you restore your computer to full functionality by helping in the troubleshooting process. Follow the steps below to do a clean boot and repair Windows.

    Clean Boot

    • Go to start menu
    • Within the start menu search box type msconfig
    • On the General Tab, Click on Selective Startup
    • Uncheck the box that says “Load Startup Items”
    • Now,
    • Go to Services Tab
    • Check Hide all Microsoft Services
    • Then, Click on Disable All
    • Click OK
    • Click Restart
    • Now, If the problem is resolved, you have to narrow down the problem to a specific service or program
    • If the culprit is a service, Follow the steps above to reach services tab
    • Hide all Microsoft services
    • Click / Check the boxes for one service at a time
    • Click OK
    • Click Restart
    • Repeat this step for all non-Microsoft services therein

     

    Disabling Clean Boot & boot normally into Windows

    • Go to Msconfig ( follow the steps above )
    • Within General tab, Click Normal Startup
    • Click OK
    • Click Restart

     


  • FIX: Windows Explorer has stopped working error in Windows 7, Vista, and XP

    FIX: Windows Explorer has stopped working error in Windows 7, Vista, and XP

    After reading this article you will be able to solve the Windows explorer error that says “Windows Explorer has stopped working, Windows is restarting “. There might be a number of causes for this error, some of the main reasons include:

    • Corruption in system files
    • Malware / Spyware or any related malicious software
    • Outdated / corrupted video ( display ) drivers
    • Problem with a specific application

    To solve this error follow the steps given below (one by one):

    • Check your system Files
      • To check your system files, go to run ( start menu -> type run)
      • Type SFC /SCANNOW in the run box.
      • Make sure you are running the above said command as administrator.

       

    • Use System Restore
      • To use system restore Follow this guide (Click Here)
    • Updating your Video ( Display Drivers )
      • Run Windows Update by typing Windows Update in the start menu search box & pressing Enter.
      • Select the hardware (graphics) driver from the optional updates section.
      • OR
      • You can visit the support site of your Graphic /Display Manufacturer & download the drivers from there.

         

    • Scan your computer with a good antivirus / antimalware program
      • Get a good Antivirus / Antispyware / Antimalware program (Microsoft Security Essentials is recommended)

     

    • Check faulty programs
      • If the problem began after installing a specific program, make sure the installed program is compatible with the Windows version that you are installing it with.
      • Check for such program’s startup record.
        • Go to run (Winkey + R) & type msconfig
        • Go to startup tab, check for unnecessary programs, but do not uncheck any boxes unless you are absolutely sure about an entry therein.

           

    • Using Clean boot
      • Follow this guide for using Clean Boot

     

    • Testing Memory (RAM for problems) (Windows Memory Diagnostics)
      • Windows Memory diagnostics is a tool built into Windows 7 & Vista to check your Memory Modules for problems.
      • To use Windows Memory Diagnostics -> Go to Control Panel -> Classic View ( small icons )
      • Windows Memory Diagnostics
      • This will check your RAM for errors and report them the next time you start Windows.
    • Using Safe Mode
      • One of the best ways to troubleshoot Windows is using safe mode. While starting Windows in safe mode you exclude / restrict all the unnecessary programs and services from starting & Windows is loaded with only default and necessary set of drivers and services.
      • If the problem is with a program that you might have installed, Windows should boot normally into safe mode without any errors.
  • Windows 8 : Now Available to MSDN & TechNet Subscribers

    Windows 8 : Now Available to MSDN & TechNet Subscribers

    Windows 8 is now available to MSDN & TechNet Subscribers to download.

    Just to remind the ones not updated on Windows 8 Milestones & features :

    Windows 8 is the latest operating system by Microsoft which will be available to General Public for purchase on & after 26 October 2012. Windows 8 packs tons of new features including the much talked about Metro UI, Windows Store etc. Windows 8 is said to be completely redesigned. It packs the reliability of Windows 7 & new age UI & much more. So If you are a subscriber, head out to http://msdn.microsoft.com or http://technet.microsoft.com to download your copy of Windows 8.

  • Fix: Error “ The User Profile Service failed the Logon”  in Windows 7 & Vista

    Fix: Error “ The User Profile Service failed the Logon” in Windows 7 & Vista

    After reading this you will be able to sort an error with User Profile service in Windows 7 & Windows Vista. The error says “ The User Profile Service failed the logon, User Profile cannot be loaded”.

    This error might occur when you are using a temporary user profile for logon. This error can also occur if you are switching users. Another cause of this error resides with a corruption in user profiles. Some malicious software programs can also cause this type of corruption with User profiles.

    Follow the methods mentioned below to rectify these issues :

    • System Restore
    • Click Here for System Restore guide
    • Repair / Fix your User Account Profile
    • Step one is to backup your Windows Registry ; Click here for the guide
    • Step Two:
    • Click Start button –> type regedit in the Search box and then press Enter.
    • In Registry Editor, locate and then click the following registry subkey:HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindows NTCurrentVersionProfileList
    • In the navigation pane, locate the folder that begins with S-1-5 (SID key) followed by a long number.
    • Click each S-1-5 folder, locate the ProfileImagePath entry in the details pane, and then double-click to make sure that this is the user account profile that has the error.
    • registry1
    • If you have two folders starting with S-1-5 followed by some long numbers and one of them ended with .bak, you have to rename the .bakfolder. To do this, follow these steps:
      1. Right-click the folder without .bak, and then click Rename. Type .ba, and then press Enter.
      2. Right-click the folder that is named .bak, and then click Rename. Remove .bak at the end of the folder name, and then press Enter.
      3. Right-click the folder that is named .ba, and then click Rename. Change the .ba to .bak at the end of the folder name, and then press Enter.
      • If you have only one folder starting with S-1-5 that is followed by long numbers and ends with .bak, right-click the folder, and then click Rename. Remove .bak at the end of the folder name, and then press Enter.
      • If you have two folders starting with S-1-5 followed by some long numbers and one of them ended with .bak, you have to rename the .bakfolder. To do this, follow these steps:
        1. Right-click the folder without .bak, and then click Rename. Type .ba, and then press Enter.
        2. Right-click the folder that is named .bak, and then click Rename. Remove .bak at the end of the folder name, and then press Enter.
        3. Right-click the folder that is named .ba, and then click Rename. Change the .ba to .bak at the end of the folder name, and then press Enter.
      • If you have only one folder starting with S-1-5 that is followed by long numbers and ends with .bak, right-click the folder, and then click Rename. Remove .bak at the end of the folder name, and then press Enter.
    • Double-click the folder without .bak in the details pane, double-click RefCount, type 0, and then click OK.
    • Click the folder without .bak in the details pane, double-click State, type 0, and then click OK.
    • Close Registry Editor.
    • Restart the computer.
    • Log on again with your account.
    • Method 3
    • fixit

    Source of this article : Microsoft Support KB

  • Fix : “Bootmgr is missing press CTRL + ALT + DEL to restart” error in Windows 7  & Windows Vista

    Fix : “Bootmgr is missing press CTRL + ALT + DEL to restart” error in Windows 7 & Windows Vista

    After reading this post you will be able to fix an issue where you get a error while trying to boot into Windows 7 ( start Windows 7 ) saying “ bootmgr is missing, press ctrl + alt + del to restart

    The primary cause of this error is some damage or corruption in the Windows boot sector. This might happen due to a virus or any related DNA malicious software. Any normal file corruption in the file system can create this error as well.

    Follow the steps below to rectify this error

    • Using Start-up Repair
    • Follow this guide to use start-up repair in Windows 7 CLICK HERE
    • Using System Restore
    • Follow this guide to use system restore in Windows 7 CLICK HERE. You can use system restore to restore your computer to an earlier time, when your computer was running fine.
    • Rebuild BCD
    • Insert your Windows 7 or Vista Installation DVD at the time of system start-up ( boot from Disc )
    • Press Any key when prompted to “ Press Any key to boot from CD/DVD”
    • Select the appropriate options on the first menu ( language, currency, input ) & press next
    • Click Repair Your Computer
    • Select your operating system ( then one you wish to repair ) & Press Next
    • Within the System Recovery Options, Click Command Prompt
    • In the Command Prompt type Bootrec /Rebuildbcd & Press Enter
  • Fix : Windows update fails with specific update package : error code : 0x80000FFFF , Windows 7 & Vista

    Fix : Windows update fails with specific update package : error code : 0x80000FFFF , Windows 7 & Vista

    After reading this post you will be able to solve a problem with Windows update where one or two updates might fail to install with a error similar to this : 0x80000FFFF . The solution mentioned below applies to Windows 7 & Vista Computer system with either x86 or x64 ( 32bit or 64bit ) architecture ).

    For Windows Vista

    Click on the Microsoft Fix IT link image below to download the fix ( Automatic Troubleshooting )

    fix-it

     

    For Windows 7

    • Restart your computer & try to install the updates again.
    • If you have any USB storage or printing/scanning devices unplug them, restart your computer, try installing the updates again.
    • Download & Install this update for your Windows 7 Computer system : CLICK HERE
    • Go to Control panel
    • control_options ( top right corner )
    • Open Internet Options
    • ie_options
    • Refer the screenshot above,
    • Under Browsing History, click on Delete, then check all boxes and click on delete.
    • Now, Go to C:\Windows\SoftwareDistribution folder ( C being your root drive )
    • empty the folder
    • Restart your Computer
  • Fix : Windows PC running very slow : Solution for Windows 7 , Vista , XP . make your PC fast

    Fix : Windows PC running very slow : Solution for Windows 7 , Vista , XP . make your PC fast

    After reading this guide you will be able to increase the performance of your Windows based computer system. This post will help you do some basic tasks that will help you get rid of the performance degradation that you might be facing. Overtime & because of a numbers of reasons your computer might get slow, some of the reasons include:

    • Wrong Power Plan choice
    • Improper driver software
    • Multiple Antivirus software
    • No Antivirus Software ( Computer is infected )
    • Memory issues ( Not enough RAM )
    • Multiple programs starting when Windows Start
    • Heavy visual effects like transparency etc..

    First of all, there is a Microsoft Fix It Solution available to solve a few software based problems that might be degrading your computer’s performance. Click on the image below to follow link:
    fix-it

     

    Now Comes the manual Fixing Solutions:

    • Using Proper Drivers
    • Go to start menu
    • In the start menu search box type Windows Update
    • Click on the Windows update link
    • click of Check for updates
    • Select the hardware device driver updates from within the Optional Updates section
    • OR
    • Go to your Computer /Motherboard /Graphic Card manufacturer’s website
    • Download and Install all the latest drivers
    • Two of the most important drivers are Chipset & Display drivers
    • Power Plan
    • Go to Start Menu
    • In the start menu search box type Power Options
    • Make sure you are using balanced power plan for proper battery & performance.
    • Go get High Performance, select High Performance power plan ( Not recommended, if you want better battery life)
    • Start up Items
    • Go to Run ( Windows key + R )
    • Type MSCONFIG
    • Go to Start up tab on top
    • uncheck the checkboxes of programs that you do not want when windows start
    • Make Sure you do not uncheck something that is important and you want your computer starting that program at start up ( Example : Graphics Driver software )
    • Read the programs description & path to make sure you deselect only unwanted programs
    • Not Enough RAM / Faulty RAM
    • In Windows 7 there is a built-in tool to check your Memory modules ( RAM ) for errors.
    • Go to start menu & type Windows Memory Diagnostics
    • To Run the program then click on run now ( System will restart )
    • OR
    • you can schedule it to run at a later time
    • Windows XP  does not have such a tool. SO Replacing a Memory Module for testing is the only option. ( I do not recommend third party memory diagnostic program, though you can use them too )
    • If you think your computer has less RAM to work with, you can always think of Upgrades.

     

  • Fix Windows Files & Folder problems Windows 7, Vista, XP

    Fix Windows Files & Folder problems Windows 7, Vista, XP

    After Reading this post you will be able to fix a number of small issues that you might be facing with your installation of Windows. This post includes solution for Windows 7, Vista & XP. Microsoft Fix It Solution link inside.

    Some of the issues that this guide helps you to fix are :

    • You cannot empty the Recycle Bin or delete a file or a folder inside the Recycle Bin.
    • When you try to rename or move a file, you receive the following error message: “The file or folder does not exist.”
    • When you copy, move, rename, or delete a file on a network share, you receive the following error message: “There is a network or file permission error. The network connection may be lost” or “The folder does not exist. The file may have been moved or deleted. Do you want to create it?”
    • Your View settings or customizations for one or more folders may be lost or incorrect.
    • You cannot use keyboard shortcuts to select more than one item in Windows Explorer, or you cannot select multiple items in a Windows Explorer window by holding the SHIFT key or the CTRL key while you click the items.
    • Some icons in My Computer, in Windows Explorer, on the desktop, or on the Quick Launch Bar change randomly.

    Windows XP

    • Insert The Windows XP Disc into the CD/DVD drive
    • Go to Run ( Start menu ) or ( Winkey + R )
    • type SFC /SCANNOW
    • This process will check your system files for problems and will fix them automatically.

    Windows Vista / 7

    • Go to Run ( Winkey + R )
    • Type SFC /SCANNOW
    • Wait for the process to complete
    • Restart your computer

    Microsoft FIX IT

    fix-it

    Click above to go to the Microsoft FIX it site and run the tool

  • Solve : USB Device not recognized problem in Windows 7 , XP, Vista

    Solve : USB Device not recognized problem in Windows 7 , XP, Vista

    After reading this post you will be able to solve / fix “ USB Device not recognized “ error message that is displayed on your Windows Computer system. Windows 7 & VISTA Hotfix link inside. Microsoft FIXIT for Windows XP ( Link Inside )

    There are quite a few causes for this problem to occur. Following are some of the resolutions that we have come across while troubleshooting Windows over time. These solutions are applicable on Windows 7, XP & Vista.

    Uninstall & Reinstall USB Root Hub

    • Go to device manager ( Control Panel ), Windows 7 users can type device manager in the start menu search box & open the proper program from the results displayed.

    device_usb

    • Expand Universal Serial Bus controller options
    • Right click on USB root hub ( one at a time ) & click uninstall.
    • Remember if you are using a USB keyboard/mouse or any devices that use USB interface might stop working.
    • Restart your computer.

    If the problem persists

    • Turn off Power Management in Windows
    • Click Start, click Run, type Devmgmt.msc, and then click OK. The Device Manager window opens.
    • Expand Universal Serial Bus controllers.
    • Right-click a USB Root Hub in the list, and then click Properties. The USB Root Hub Properties dialog box is displayed.
    • Click the Power Management tab.
    • Click to clear the Allow the computer to turn off this device to save power check box, and then click OK.
    • Repeat steps with all USB Root hubs available.

    device_usb2

    If the problem persists

    • Go to, your computer/motherboard manufacturer’s support website & from there download and install latest chipset drivers from there.
    • Install these drivers & restart your computer

    If the problem persists

    • Go to, Windows Update ( Control Panel )
    • Update your Windows with all recommended updates & check if there are any hardware device drivers within optional updates, Install them as well.

    Windows 7 & Vista Users HOTFIX

    • http://support.microsoft.com/kb/976972

    FIXIT for Windows XP users

    • http://go.microsoft.com/?linkid=9740816

    The Last Step for Laptops ( All Portable Devices with removable battery/ Desktops

    Portables:

    • Turn off your Computer
    • Take the battery out carefully, refer the documentation that came with your computer.
    • Press & hold the power button for a few seconds.
    • Put the battery back into the compartment
    • Start the computer and check

    Desktops:

    • Turn off your computer
    • Pull out the power cord from the mains or backup unit ( UPS )
    • Maintain no power policy for 2 minutes
    • Restore power to the computer unit
    • Start your computer to check.
  • Fix :Flickering Lines across the Computer Screen within Windows 8, 7, Vista, XP , any OS

    Fix :Flickering Lines across the Computer Screen within Windows 8, 7, Vista, XP , any OS

    After reading this article you will be able to solve the problem where corruption occurs on your screen or you see lines across your computer display. This problem might occur due to a Display driver problem, a display hardware error, Display connection cable problem or even a faulty display. If it’s a laptop & lines occur when you move your screen ( hinges move ), it could very well be the display cable problem connecting your motherboard/display adapter to your screen.

    Follow these steps to resolve the issue:

    • Go to, control panel & locate programs & features or simply type Uninstall a program.
    • From the list therein, locate the display driver with the help of the example screen shot given below:

    intel

    OR

    amd

    • Apart from the above examples, you can have a nVidia Display adapter as well. Select the appropriate program from the list following the screenshots above and click on uninstall.
    • Restart your computer
    • Now, Go to the Support website of either your computer manufacturer/Motherboard manufacturer or if you have a add-on Display adapter ( Graphics Card ), go to the Gfx Card Manufacturers support website.
      Example: http://support.intel.com or http://support.asus.com etc.
    • OR , to get latest drivers you can use WINDOWS UPDATE
    • To run Windows Update, Go to start menu & in the start menu search box, type Windows Update & press Enter.

    update

    • Refer the above screenshot, you can either press Check for updates on the Top left hand corner or directly click on optional updates to check if new hardware drivers are available for your computer system.

    If This does not solve your issue,

    For Desktop Computer Systems

    • If you have a Add-on Graphics Adapter Installed, try pulling it out and checking the display on your on-board display option. If you do not have a motherboard with a on-board display, get another card to check if that works or try reseating your present graphics adapter properly into the slot.
    • Check the Display Cable ( Any type ) for damage. Also check both ends of the cable to make sure they are properly plugged in.
    • Check your Display Monitor with another computer of laptop device to make sure you don’t have a problem with your Display.
    • You can alternatively try to plug another monitor into your computer to check if that works properly.

    For Laptop ( All portable Computers )

    • Take out your laptop battery, press & hold your power button for a few seconds.
    • Reinsert the battery into the compartment & check if the problem persists.
    • If your laptop shows lines across the screen when you move the display panel ( move the hinges to adjust the display ) then your cable connecting your display to motherboard/display adapter might be wearing out, in this case the only recommended solution is to take the computer to a authorized dealership or support outlet.

    POWER PROBLEMS

    • Your Computer monitor might display some lines across the screen if there is a power surge or when the power input is lower or higher than the recommended range your monitor supports (Most of the time LOWER ), Check the documentation that came with your monitor to confirm the recommended power input.