Categories
Windows 10

Fix: Unable to open Diagnostic options WinRE Windows 10

This post will help you fix an issue with your Windows PC, wherein when you try to open the diagnostic options | recovery console in Windows, you either get an error reading “Unexpected handler” or the recovery options just won’t open. Follow this step-by-step guide, If in case you are unable to open the Windows Recovery Environment (WINRE):

Method 1:

  • Shutdown your PC
  • Disconnect any and all add-on devices like printer, scanner, external keyboard /mouse, projector or monitor, or any network device
  • Restart your PC
  • If you are able to boot into Windows, disconnect any network you are connected to
  • Press Windows logo key + X (To open power menu)
  • press A or click on Command Prompt(Admin)

windowslogokey X

  • Click on Yes
  • In this elevated command prompt, type SFC /SCANNOW
  • Press Enter

SFC

  • This will check your system files for integrity
  • If any discrepancies are found, they will be fixed after initial check.
  • After the process completes, restart your machine
  • Check if the problem is solved

Method 2 : Recovery Drive | Bootable Drive (IF you are not able to boot into Windows)

  • If you have created a Recovery drive for Windows, Use that for booting
  • If you haven’t created a recovery drive, follow the steps here to make one
  • Or
  • You can use your Windows installation DVD/USB to boot
  • Once you boot from it, Select your language, keyboard option
  • Click on Next

repair

windows10_repair_boot

  • Now, Click on Repair your Computer, in the left bottom corner as shown above
  • Click on Troubleshoot
  • Now Click on Advanced Options
  • Click on Startup Repair

Alternatively: Method 3: Refresh | Reset your PC

This should fix your issue, if not let me know & i will try to troubleshoot your issue further

Categories
Windows 8 Windows 8.1

Fix : Error 0x80080008 in Windows 8 update

After reading this post you will be able to fix an error code 0x80080008 while installing Windows update on Windows 8 | 8.1 computer system. Now, this error can occur due to some corruption in Windows Update files or system image. we have previously discussed a method to solve such an error by using the DISM tool. Below are the method to solve this issue:

Method 1 : Use DISM / CheckSUR tool to repair Windows image

Method 2 : Repair | Re-register the DLL files associated with Windows update

  • Press Windows logo key + X ( power menu )
  • policy3
  • Click on Command Prompt (Admin.)
  • Type net stop wuauserv
  • This will stop the Windows Update service.
  • Now, type
  • regsvr32 %windir%\system32\wups2.dll (press enter)
  • Wu
  • A success message will appear on your screen
  • wu2

 

Hope this helps, if not, please use the comments section to notify me & I will try to help further.

Categories
Windows 8 Windows 8.1

Fix : Error 0x800F0906 in Windows 8

This post deals with the Windows Component error in Windows 8, where on running the DISM tool to scan health of the Windows image, you get an error 0x800f0906 in Windows 8. Below are the steps you can use to fix this error using Command prompt.

  • Open Windows power menu ( Windows logo key + X)
  • policy3
  • Open / Click on Command Prompt (Admin)
  • Now type,
  • net stop wuauserv (press Enter)
  • cd %systemroot%\SoftwareDistribution (press Enter)
  • ren Download temp (press Enter)
  • net start wuauserv (press Enter)
  • net stop bits (press Enter)
  • net start bits (press Enter)
  • net stop cryptsvc (press Enter)
  • cd %systemroot% \system32 (press Enter)
  • ren catroot2 temp2 (press Enter)
  • net start cryptsvc (press Enter)

This should solve your problem, if not, please use the comment section to tell me & I will try to help further.

Categories
Windows 8 Windows 8.1

Using DISM to repair Windows Image : Windows 8

After reading this post you will be able to reset the & check the Windows system image for corruption or damaged files. This in turn helps you fix various small issues associated with your Windows Computer, specifically the components that use the Windows image access. Below are the steps to use a built-in Windows tool to scan & repair the Component store in Windows 8.

  • Press Windows logo key + X ( to open the power menu )
  • policy3
  • After the Command prompt opens,
  • Type SFC /SCANNOW
  • Let the process complete.
  • Restart your computer
  • Again, open the elevated command prompt as indicated above
  • Now,
  • Type dism /online /cleanup-image /scanhealth
  • Now,
  • type dism /online /cleanup-image /checkhealth
  • Now,
  • type dism /online /cleanup-image /restorehealth

 

This Should solve the issue related to the Windows Component Store corruption. Please feel free to use the comments section to provide feedback or suggestions.

Categories
Windows 8 Windows 8.1

Fix: Diagnostics Policy Service not running in Windows 8 | 8.1

This post helps you solve an issue with your windows 8 | 8.1 PC, where, The diagnostics policy service is not running. There could be a few causes of this problem. Some of them include a device driver issue that’s stopping the service due to a conflict. A malware or other issues relating to a system service corruption.

Here are a few steps that can help you fix this issue:

Method 1

  • Press Windows logo key + X (to open the power command menu )
  • policy3
  • Now, Click on Device Manager
  • Here, locate Network Adapters, Right Click your network adapter
  • Click on Update Driver software
  • policy5
  • Alternatively, you can download and install the updated version of your network adapter’s driver software from your motherboard / computer manufacturer’s support website
  • Restart your computer & check if the problem is solved.

 

Method 2 : Starting the Diagnostics policy service

  • Press Windows logo key + R
  • Type services.msc
  • Locate the service Diagnostic Policy Service
  • policy1
  • Right Click the service
  • Click on Properties
  • policy2
  • Now, here, make sure that the service is started,
  • if not, start it
  • & set the startup type to Automatic
  • Apply , OK
  • Check if the problem is solved.

 

Method 3: Using the Windows Network Diagnostic

  • Right Click the network icon on taskbar
  • Click on Troubleshoot Problems
  • policy4
  • Policy
  • After the process completes,
  • Click on Try these repairs as an administrator
  • Check  if this solves your problem.

Method 4 : Command line

  • Press Windows logo key + X ( power menu )
  • Click on Command Prompt (Admin )
  • Now, type
  • net localgroup Administrators /add networkservice
  • Press Enter
  • Now, Again type,
  • net localgroup Administrators /add localservice
  • Press Enter
  • You will get a message saying “ Command completed successfully”
  • Exit the command prompt & check if this solves your problem

 

Hope this helps, You can drop in a line in the comments section below, if you have any suggestions or feedback.

Categories
Windows 8 Windows 8.1

How to : Enable Local Administrator Account in Windows 8.1

This post is a collection of steps on How to enable local administrator account in Windows 8.1 . The same steps can be followed in Windows 8 as well. Windows 8 / 8.1 by default has the local Administrator account disabled. Follow the steps below to enable the local ( built-in) administrator account in Windows 8.

local_administrator_account

  • Now, here, Uncheck the box that says Account is disabled
  • Click on Apply
  • Click on Ok
  • Your Built-in ( Local ) administrator account is now active
  • You can choose to set a password for the same by:
  • Right Clicking the Administrator account
  • Click on Set password

If you face a problem with the steps mentioned above or need assistance with a certain step, please use comments section to post your query

Categories
Windows 8

How to setup & sync a Microsoft Account in Windows 8

[Video Tip Inside] This post will help you in setting up a Microsoft Account in your Windows 8 PC. Microsoft account has a lot of benefits over the conventional local account. With Microsoft Account you can download and use applications from Microsoft store, you can also sync your settings across windows 8 based devices that have the same Microsoft account setup in them. By syncing your devices you can have the same look & feel of all your Windows 8 based devices whether it is a Desktop PC at home, work, your laptop or even a tablet.

Let’s checkout this video and then learn more about this:

Setup and sync a Microsoft Account

 

Hope you liked the video, below is the step by step process that shows how to setup and sync a Microsoft account in Windows 8:

  • Make sure that you are connected to the Internet
  • Go to the start screen & type user account
  • Click on settings from the right pane
  • Click on create an account

user1

  • Now,
  • Click on Add a user account

user2

  • Enter your Microsoft based email account here ( Hotmail, live. msn , outlook.com )
  • Click on next
  • If, You do not have a Microsoft Account,
  • You can click on Sign up for a new account and enter you current email address to make that email address your Microsoft Account

user3

  • After entering the required information click on Next
  • This process might take a few minutes to complete
  • Click on Finish
  • Now,
  • Go to the start menu
  • Click on your user name from the Top right corner
  • Click on Sign out
  • Sign in with your Microsoft Account

user5

  • After signing in,
  • Go to the start screen
  • Type users
  • Select users from the listed options
  • Here, Turn on Sync settings on this PC
  • Change the other options according to your like and feel.

user7

Categories
Windows 8

Video Tip : Using Search Charm in Windows 8

This video post explains steps for using the search charm in Windows 8. Search Charm allows you to quickly and efficiently search through your Windows system. You can search for installed apps, some windows settings or any stored files on your storage device. Windows 8 has a very intelligent search system with all the results automatically sorted to categories. This video below explain all the great features of the Search charm in Windows 8.

Windows 8 : Using search charm in Windows 8
Categories
Windows 8

How to setup second screen / multi monitor in Windows 8

This post will help you in setting up a second screen on your Windows 8 PC. Multi-monitor setup in Windows 8 is very easy, in just a few simple steps you can start using your second monitor. Follow the steps below to start using a multi monitor setup:

  • Swipe in from the right of move your mouse to the right of the screen to the charms bar
  • Alternatively you can also press Windows logo key + C to reveal the charms bar
  • ss1 an example of the charms bar
  • Now,
  • Click on Devices
  • ss2
  • Clicking on devices will reveal a bar as the screenshot above
  • Simply select the Second Screen option from the list of devices shown
  • As you click on second screen, a few options will appear on your screen
  • ss3
  • Now, By default your computer is set to use the PC screen only
  • Use any of the four listed options to either duplicate your current monitor to the secondary monitor
  • Extend the display and use both your monitors at the same time
  • or simply use the second monitor as your primary display

Few things to remember

  • Make sure that you are using proper drivers for your graphic / display adapter. If you are not sure that your have the latest or proper drivers, it is recommended that you first run Windows update on your computer to install all the necessary updates
  • Also make sure that you select any hardware driver updates from the optional updates section
  • ss5
  • Alternatively, you can visit your computer / Motherboard / Graphic card manufacturer’s support website and get the latest drivers from there

Note: if for some reason you are unable to use this feature, please share your problem in the comments section & I will try to help you out.

Categories
Internet Explorer

Fix : Cannot play video in Internet Explorer / Internet explorer crashes on playing video

After reading this post you will be able to fix an issue with your Internet Explorer, where Internet explorer might crash when you try to play an online video. You might also experience some freezes or crashes during online video playback in Internet Explorer. This guide, to some extent, will also help with other browsers.

Problems

  • Video freezes during streaming
  • Video might give random errors
  • Internet explorer might crash
  • Black video screen
  • Video might not start

Cause

  • The required add on i.e. Adobe flash, Silverlight and Java might not be installed
  • Hardware drivers might not be installed
  • Problem with Browser

Resolution

Method 1 : Enabling Software Rendering instead of hardware

  • Go to Internet Explorer
  • Press ALT + X
  • Click on Internet Options
  • Click on Advanced
  • Check the checkbox that says Use Software Rendering Instead of GPU rendering
  • Press Apply , Ok

IE_advanced

 

Method 2 : Installing Required Add-on

If you have already downloaded and installed these, make sure that they are enabled :

  • Go to Internet Explorer
  • Press ALT + X
  • Click on Internet options
  • Click on Programs
  • Click on Manage Add-ons

IE_programs

 

  • Make sure the add-ons as highlighted in the image below are enabled, if not enable them
  • Click on Apply, Ok

IE-addons

 

Method 3 : Compatibility mode

IE_comp

  • Go to the Video streaming / service website
  • After the URL is resolved, you will see a small icon as reflected in the image above
  • Click on this Icon to enable compatibility mode for that website.
  • Check if this solves your problem

 

Method 4 : Updating Hardware Drivers

  • Go to your Motherboard / Graphic Card or system manufacturer’s support website
  • Locate your Computer / Graphic Card or motherboard Model
  • Select Graphic / Display drivers
  • Download and Install them
  • You can also go to Windows Update
  • Click on check for updates
  • Then, go to the Optional Updates section
  • Check if a device driver update is available, check the checkbox
  • Install

Method 5 : Reinstalling Internet Explorer

  • Go to Control Panel
  • Click on small icons/ category view in the top left corner ( or depending on your Operating system )
  • Now Click on Turn Windows Features on and off ( Administrator privileges required )

programs and features

  • Uncheck the checkbox that says “Internet Explorer 9” (or the version installed in your computer)
  • Restart your computer
  • Follow all the steps from going to control panel –> Turn Windows Features On and off
  • Check the checkbox saying “ Internet Explorer 9”
  • Click Apply, OK

IE_reinstall

Hope this guide helped you, In case you have any queries / question, you can use the comment form below or email us at info@troubleshootwindows.com