Categories
Windows 7 Windows 8

Fix : Stop 0x0000009F: Driver power state failure in Windows 8 | 7

This post will help you fix stop error : Driver_power_state_failure in Windows 8 | 7. This particular Blue screen error is also known with a bug check code 9for 0x0000009f, below are the steps to fix it. The most common cause of this error is out of date driver software of your installed hardware. Another cause is out of date BIOS or a recent change in hardware | Software. DRIVER_STATE_POWER_FAILURE is a blue screen error that occurs when there is a change in power state, i.e. when you shutdown, restart or put your computer to sleep, hibernation etc. So, while this process is running all of the hardware installed in your computer are directed to change their power state to lose power ( to shutdown ), but when there is a fault in a particular device driver, the corresponding device does not respond as Windows wants it to and hence you face this STOP error.

Here are a few ways that you can fix this BSOD:

Method 1 : Updating Driver Software

  • Go to Windows update ( type Update in start screen or Start menu )
  • Open the Update application
  • Now, Click on check for updates

Windows update

  • Click on optional updates section & select any and all hardware device driver updates

windows update1

windows update 2

  • After the installation is complete, restart your computer.

Alternatively,

  • You can go to your Motherboard / System / Independent Hardware manufacturer’s support website
  • Search for any driver updates that they might be offering and install them.

 

Method 2 : Using Driver Verifier

Before starting this procedure, it is recommended that you create a system restore point, so that you can fall back on it if something goes wrong.

This process will help you pin point the exact driver that might be causing this blue screen error. Remember, if the Driver verifier find an issue your computer might throw a BSOD again. That is why we made a system restore point, so that we can simply run system repair and get the computer to it’s previous state.

  • Go to the start menu ( Windows 7 ) & Start screen ( Windows 8)
  • Type Verifier and press Enter
  • Click on Create custom settings (for code developers)
  • Click Next
  • Select individual settings from a full list
  • Next
  • Check these boxes from the list
    • Special Pool
    • Pool Tracking
    • Force IRQL Checking
    • Deadlock Detection
    • Security Checks (Windows 7)
    • Concurrency Stress Test (Windows 8)
    • DDI compliance checking (Windows 8)
    • Miscellaneous Checks
  • Click on Select driver names from a list
  • Click on Provider tab.
  • Check every driver that is not by Microsoft
  • Click on Finish
  • Restart your computer
  • It is highly recommended that you run this verifier for at least 24-36 hours

For more information on Driver Verifier you can look at this support article by Microsoft

 

Method 3 : Updating BIOS

Updating your Computer’s BIOS is a critical process and need a fair bit of understanding on your part. It is always recommended that your only update your BIOS if highly necessary. Over the years motherboard / Computer manufacturers have made it easier for any user to update the BIOS, but still, it is a difficult process and if not done correctly, can brick your system and make it unusable. So, if you choose to update your BIOS, please do it at your own risk.

  • To Update your BIOS
  • Go to your Motherboard / Computer Manufacturer’s support website
  • Carefully locate your Motherboard / Computer make model and ver. and when 100% sure that you are at the right place, download the latest BIOS files
  • Carefully read the documentation associated / provided by the manufacturer on how to update BIOS
  • Before updating your BIOS, make sure that your computer, if a laptop / portable computer is at least 75% charged and if its a desktop computer, make sure that you have a stable backup power supply in case of a power loss.
  • Use the updater / or the software / options provided by your Motherboard / Computer manufacturer

 

If you still face an issue, please write to us using the comments section.

Categories
Internet Explorer

Fix : Cannot play video in Internet Explorer / Internet explorer crashes on playing video

After reading this post you will be able to fix an issue with your Internet Explorer, where Internet explorer might crash when you try to play an online video. You might also experience some freezes or crashes during online video playback in Internet Explorer. This guide, to some extent, will also help with other browsers.

Problems

  • Video freezes during streaming
  • Video might give random errors
  • Internet explorer might crash
  • Black video screen
  • Video might not start

Cause

  • The required add on i.e. Adobe flash, Silverlight and Java might not be installed
  • Hardware drivers might not be installed
  • Problem with Browser

Resolution

Method 1 : Enabling Software Rendering instead of hardware

  • Go to Internet Explorer
  • Press ALT + X
  • Click on Internet Options
  • Click on Advanced
  • Check the checkbox that says Use Software Rendering Instead of GPU rendering
  • Press Apply , Ok

IE_advanced

 

Method 2 : Installing Required Add-on

If you have already downloaded and installed these, make sure that they are enabled :

  • Go to Internet Explorer
  • Press ALT + X
  • Click on Internet options
  • Click on Programs
  • Click on Manage Add-ons

IE_programs

 

  • Make sure the add-ons as highlighted in the image below are enabled, if not enable them
  • Click on Apply, Ok

IE-addons

 

Method 3 : Compatibility mode

IE_comp

  • Go to the Video streaming / service website
  • After the URL is resolved, you will see a small icon as reflected in the image above
  • Click on this Icon to enable compatibility mode for that website.
  • Check if this solves your problem

 

Method 4 : Updating Hardware Drivers

  • Go to your Motherboard / Graphic Card or system manufacturer’s support website
  • Locate your Computer / Graphic Card or motherboard Model
  • Select Graphic / Display drivers
  • Download and Install them
  • You can also go to Windows Update
  • Click on check for updates
  • Then, go to the Optional Updates section
  • Check if a device driver update is available, check the checkbox
  • Install

Method 5 : Reinstalling Internet Explorer

  • Go to Control Panel
  • Click on small icons/ category view in the top left corner ( or depending on your Operating system )
  • Now Click on Turn Windows Features on and off ( Administrator privileges required )

programs and features

  • Uncheck the checkbox that says “Internet Explorer 9” (or the version installed in your computer)
  • Restart your computer
  • Follow all the steps from going to control panel –> Turn Windows Features On and off
  • Check the checkbox saying “ Internet Explorer 9”
  • Click Apply, OK

IE_reinstall

Hope this guide helped you, In case you have any queries / question, you can use the comment form below or email us at info@troubleshootwindows.com

Categories
Windows 7

Fix : Interactive Logon Process Initialization Failure

This post will help you fix an issue with your Windows 7 computer, where your computer might give an error at windows logon with a error : Logon Process Initialization Failure. Interactive Logon Process Initialization Failure. A hotfix for this issue is available via the Windows Website. Though few more methods are mentioned herein:

Method 1 : Microsoft Hotfix Download

 

Method 2 : Disable Automatic Logon feature

  • Press Windows logo key + R ( to bring up run )
  • In the box type control userpasswords2
  • Make sure that you are logged in as administrator
  • Check the box that says “ Users must enter a username & password to use this computer”
  • Click Apply
  • Click OK

userpasswords

 

Method 3 : System Restore

Categories
Windows 7 Windows 8 Windows Vista

Calibrate your display with Display calibration tool in Windows 7, 8

After reading this post you will be able calibrate your display. Display calibration lets you adjust gamma, contrast, brightness & RGB color channels for the perfect display settings. A standard display might seem ok to you, but a calibrated display increases the clarity & to some extent the viewing angles of your computer display. This display can be a LCD monitor for your desktop or a attached laptop display. This tools also works on the old CRT type monitors.

To start using this tool in Windows 7 or 8:

  • Go to the start menu ( start screen in Windows 8)
  • type calibrate display color
  • Right click the program and
  • Click run as administrator (you might to provide the administrator password)
  • Click Next on the wizard screen
  • Read the instructions carefully before proceeding.

 

Gamma

gamma

  • Make sure that your adjusted gamma setting looks like this picture

 

Brightness

bright

  • Good Brightness is a key setting
  • Make sure that you set the brightness as low as possible without loosing the X in the background
  • Cannot see any X ?
  • Set the brightness level to a higher position.

 

Contrast

contrast

  • Set your contrast level as high as possible without loosing the wrinkles on the shirt

 

Color balance

color

  • Makes sure all these shades of grey are neutral & they should not show a hint of other colors in them.

 

Checking the difference between your previous display settings & calibrated display settings

calibrate

 

If the text on your screen looks fuzzy or is not clearly readable, you can choose to open the Clear type text calibration wizard to make the text appear better on screen.

Categories
Windows 7 Windows 8 Windows Vista Windows XP

Fix : Frequent Windows is not responding error message in Windows 7 & Vista

After reading this post you will learn a few ways to troubleshoot the frequent “not responding” problem with your Windows computer. This post applies to fixing those Windows PCs which often show the not responding message for the opened Windows or programs. If it’s a rare problem, I am sure you don’t need to read any further. Your PC is just fine & does not need any fixing. On the other hand, if you are facing this issue quiet often you should follow the steps mentioned herein:

Check Your Hard Drive

  • Make sure you have enough space available on your hard disk, to do this :
  • Go to Computer
  • Right Click your root drive ( C: or any partition where you have installed Windows )
  • Click on Properties
  • Check the used & free space

 

  • Check your Drive for errors
  • Go to command prompt by typing command in your start menu search box ( right Click –> run as administrator )
  • Navigate to your system partition by typing the drive letter of your system partition ( example : C:\ )
  • type CHKDSK /f
  • type CHKDSK /r
  • You might get a message that disk check will be scheduled on next reboot

 

  • Also, make sure that your hard disk drive is defragmented
  • Type defragment in start menu search box
  • Run disk defragmenter
  • If it’s a desktop computer
  • Try changing the hard disk data cable
  • NOTE: If you don’t know how to change the HDD cable, get it done by a computer hardware professional.

 

Check your RAM ( Memory )

  • If you have a demanding usage of system resources & you like to multitask
  • make sure that you have adequate RAM installed.

 

  • Check your system RAM for errors
  • Go to start menu
  • type Windows Memory diagnostics (in the start menu search box)
  • Run the program
  • This will restart your computer
  • Check your RAM for errors & display a report after you login the next time.

 

Windows Update

  • Make sure your Windows is up to date
  • Go to start menu
  • In the start menu search box type Windows Update
  • Click on Check for updates
  • Select recommended updates
  • also select any driver updates from Optional updates section

 

Drivers & BIOS

NOTE: Please perform any BIOS update operation at your OWN risk, BIOS update, if not done properly, or for any other reason, it fails, can crash your computer system & damage your hardware. Troubleshootwindows.com or I, the author of this post will not be responsible for any damage whatsoever.

  • SATA/AHCI drivers
  • Go to your motherboard / system manufacturer’s support website
  • Locate the support page for your computer /motherboard model
  • Download and Install the SATA / AHCI / IDE ( STORAGE drivers )
  • & also install the latest chipset & Display drivers from that support site.

 

  • BIOS updates
  • You can check the support site, if any new BIOS updates for your system has been released.
  • Read the documentation associated with the BIOS release to make sure that it addresses any problems that your might be facing.
Categories
Windows 7 Windows 8 Windows Vista Windows XP

Fix: Wireless Connection not showing – not able to connect – red cross icon–no wireless networks available in Windows 8 , 7 , Vista , XP

After reading this post you will be able to fix some issues that you might be facing while trying to connect to a wireless network in Windows 8, Windows 7, Windows Vista or XP. There are quite a few issues that might restrict you from using a wireless network properly. Most of the times it’s bad drivers installed for your device, misconfiguration or just a simple software interrupting with your Wi-Fi connection in windows.

Follow the steps mentioned herein one by one:

Method 1

Press of a button

  • If you are using a laptop to connect to a Wi-fi / wireless connection. Your wireless was working just fine & now without a cause it has stopped working.
  • The first thing to check is small wireless on / off button on most laptops
  • It can be a dedicated on/off type switch on the side of your laptop
  • or
  • i could be a key amongst your Function keys on top.
  • There would be a wireless sign imprinted on that particular key ( refer screenshot )

wifi1

  • Your key sign might look like the ones above or it might be anything that would suggest a wireless connection
  • Try pressing that key or if it’s a switch, try turning it on.
  • The wireless key / wireless sign might be in a different colour suggesting that it can be used by pressing a FN key located mostly on the left hand side of your keyboard near CTRL , ALT buttons.

Check if the problem is solved

  • On your taskbar right hand side
  • locate this iconwireless_icon
  • Click on it to see this menu wifi4

 

 

 

 

 

 

 

 

 

  • If you see available networks here, you have successfully solved the problem.

 

 

Method 2

Checking the Drivers

  • It’s always a good idea to update your drivers at a good interval
  • To make sure you have updated / proper drivers installed for your hardware device, you can choose:
    • Run Windows Update
    • Select your driver updates from optional updates section
  • OR
  • Go to your computer manufacturer’s support website
  • navigate to downloads section
  • locate the drivers for your particular hardware
  • download & install
  • It’s also a good idea to, first uninstall the previously installed drivers
    • to do that: Go to Control panel
    • Programs & Features
    • Locate your Wireless Lan drivers
    • Uninstall

Method 3

Check your router

  • Make sure that your router is broadcasting your network’s SSID.
  • To check that :
    • Connect your router directly to your computer using a LAN cable
    • Check the documentation provided with your router to get the login IP address
    • for example we take 192.168.1.1 as a router’s login IP
    • Go to your browser and type this IP in the address bar:

router_login

  • Type in the username & password for logging into the router’s panel

router-settings

  • refer the screenshot above
  • make sure your SSID broadcast is enabled.

Method 4

Connecting to a hidden network

Click here for the guide on connecting to a hidden network in Windows

Categories
Windows 7 Windows Vista Windows XP

How to connect to a hidden network in Windows 7 , Vista , XP

Before connecting to a hidden network, note down the following information:

  • Your Network SSID
  • Security key
  • Security type ( WEP, WPA etc.)
  • Encryption type

Now,

  • Go to Network & sharing center (control panel –> network & internet )

networksharing_thumb[1]

  • Click on setup a new connection or network
  • Click on Manually connect to a wireless network

manually_network_thumb[2]

  • Type in all the information as required by this wizard.
  • Finish the wizard to connect to this network.
Categories
Windows 7

Fix: Stop Error : Blue screen : BSOD : unmountable_boot_volume 0x000000ed in Windows 7

After reading this guide you will be able to fix an issue with your Windows 7 computer, where you get a Blue Screen error or BSOD / Stop error at the time of booting.

The error code would look be something like this :

STOP 0x000000ED (0x00000, xxxxxxx, xxxxxxx) UNMOUNTABLE_BOOT_VOLUME

What to know about BSOD, STOP errors:

Click here

 

What to do when you cannot start Windows at all

 

Click here

Fix:

Method 1:

  • Insert your Windows 7 Repair Disc or Installation Disk into the DVD Drive
  • If you do not have a system repair dis, Windows Installation disk will also do
  • If you do not know how to boot from a bootable disk
    • Press Del or F10 or any other key that enters your BIOS
    • Find the boot options
    • Set your DVD drive as the first boot device
    • Save & Exit
  • After booting from the Windows Installation Disc or Repair Disc
  • Click on Repair
  • Select Command prompt
  • type chkdsk drive: /f
  • type chkdsk drive: /r  ( replace drive with your drive letter, example: C: , D: )
  • Let Windows finish checking and repairing your disk.

Refer Screenshot

startup_repair

 

Method 2

  • You can also use system restore from the above menu to restore your computer to an earlier time

Method 3 : Rebuild your Boot Configuration Data (BCD)

  • Boot from the Windows DVD / USB
  • Click on Repair Your Computer
  • Select your Windows Installation
  • Click Next
  • Click on Command prompt or press Shift + F10
  • type bootrec /rebuildbcd
  • You will get a message saying ” The operation completed successfully”
  • Restart your computer

Method 4

  • If you are a tech savvy person & opening your computer is a part of the fun
  • Open your computer,
  • Take out your hard disk drive
  • Attach it to a external enclosure or plug it into another computer running Windows
  • Go to Computer
  • Check if the drive is shown here
  • Right Click the drive
  • Click on properties
  • Click on Tools
  • Click on check now
  • Check the checkbox that says “ Automatically fix file system errors”
  • Run the scan
  • Plug your hard disk back into the your computer
  • Check if the problem is solved.
Categories
Windows 7 Windows 8 Windows Vista Windows XP

Fix : Antivirus Software downloading updates but showing out of date / not updated in Windows 8 , 7 , Vista , XP

After reading this post you will be able fix an issue, where your antivirus / antispyware / antimalware software notifies you that it is out of date or not updated. This problem still persists even after updating the software program, your antivirus will still reflect that it has not been updated.

To Fix :

Check Date & Time

  • Go to Control Panel
  • Locate Date & Time settings
  • Open Date & Time settings

date_time

  • Make sure that your time zone has been selected properly
  • Also make sure that your time and date is set correctly.

Note: You will need administrator privileges to change date and time.

Running Windows Update before updating

  • Go to start
  • Start typing Windows update
  • Open the Windows Update program as it appears in the search results.
  • Click on Check for updates
  • Select from recommended & optional updates.

Running the Antivirus program as Administrator

  • Make sure you are logged in as Administrator before updating the AV program
  • If nor,
  • Make a Administrator Account on your Computer or ask your administrator to update your AV program.
Categories
Windows 7

Fix : Pictures not showing thumbnail view / thumbnail view not working in Windows 7

After reading this post you will be able to fix an issue with your Windows 7 computer, where when you open up a pictures folder or library you are unable to view thumbnail view even on selecting thumbnail view as an option from the view menu.

Note: Make sure you are using Windows Aero as the theme.

To Check;

  • Right Click on Desktop
  • Click on Personalize
  • Make sure one of the themes from Aero section is selected. Refer screenshot below

aero

 

FIX : If Aero is already selected

Method 1

  • Go to the pictures library
  • Click on organize( left side )
  • Folder and search options
  • Click on View tab
  • uncheck the checkbox that says “Always shows icons and not thumbnails”
  • Click Apply, OK ( Refer Screenshot below )

thumb

 

Method 2

  • Right Click the computer icon
  • Click on Properties
  • From the links on the left hand side
  • select advanced system settings
  • Click on advanced
  • Click on performance
  • Click on Let windows choose what’s best for my computer
  • OR
  • Select “ Adjust for best appearance”
  • Refer screenshot below

system

 

Method 3

  • Go to the start menu
  • Type run
  • Right Click the run program & Click on run as administrator (make sure you are the administrator)
  • type gpedit.msc
  • User Configuration
  • Administrative Templates
  • Start Menu and Taskbar
  • Turn off Taskbar Thumbnails
  • Click on enable, if it’s disabled or click on disable if it’s already enabled.
  • Restart you computer
  • Follow the steps mentioned above to get to “ Turn off taskbar thumbnails”
  • Click on not configured
  • Apply, OK

General Instructions

  • Make sure your computer’s display / graphic card drivers are installed and updated
  • Download and install the latest drivers from your motherboard / Computer Manufacturer’s website
  • Run Windows Update to update your windows installation for best results