Tag: BSOD

Categories
Windows 10

Fix: DRIVER_PORTION_MUST_BE_NONPAGED Windows 10

This post will help you fix an issue with your Windows 10 PC, where you get a STOP error, or better known as BSOD (Blue screen of Death) error in Windows. This step by step guide will help you pin point the issue that’s causing this stop error.

The primary cause of this error is mostly faulty device drivers or corrupted driver files. Proper driver software in your PC is essential for proper functioning of your computer. Any hardware with faulty, missing or corrupted device drivers can be a primary cause of this BSOD error. That being said, a failing hardware of a loose connection within your PC can also cause this issue. Below are the steps to fix driver_portion_must_be_nonpaged stop error in Windows 10, 8.1,8 & 7.

Method 1: Diagnose issue with Event Viewer

windows x

event_viewer_windows10

  • Expand Windows logs
  • Click on system

windows_system_event_viewer

  • Now check the logs one by one to see of any errors are listed that indicate a device driver issue
  • Now,
  • Expand Application & Service Logs
  • & click on hardware events
  • Check if any such events are listed & make note of the device listed

hardware_event_viewer

  • Go to your hardware manufacturer’s support website
  • Download & install the latest device drivers for your hardware
  • If you have a Desktop PC
  • Try to remove that hardware and reinsert it
  • If you have a Laptop
  • Try removing any add-on or peripheral device

Method 2: Using Windows update

  • Go to start screen/menu
  • Type Windows update
  • Click on Windows update from search results
  • Click on Search for updates
  • Download and install all the available updates including any hardware device drivers that are listed

Method 3: Manually updating all device drivers

  • Chipset drivers
  • Graphics or Display drivers
  • Audio drivers
  • Networking drivers
  • USB 3 drivers
  • Mass Storage | Storage drivers
  • The above listed device drivers are the ones that are utterly essential. Though all the drivers should be updated, start with updating these & then move on to the others. This will, first of all, help you pin-point the device driver or device that is causing this error & secondly, you will be able to easily fix the issue without having to fiddle with everything in your computer

Now,

  • If the above mentioned methods solve your problem, its all good
  • If not, follow the two methods mentioned below

Method 4: Update your BIOS

  • BIOS update should only be done if you are completely familiar with the process.
  • BIOS update should only be done on your own risk, if done incorrectly, it can make your computer unusable.
  • Incorrect BIOS update may void your warranty
  • Go to your System Manufacturer’s support website or your Motherboard manufacturer’s support website
  • Enter your Motherboard | system model & select your operating system
  • Check if any BIOS updates are available
  • Read the documentation properly & read any support documents available therein
  • Follow the procedure accurately and update your BIOS
  • Make sure you do not unplug power from your system or use a backup power supply, so that your system doesn’t lose power during this procedure.
  • If it’s a portable machine( a laptop), make sure you have at least 70% of battery available. Plugging in the charger | adapter is recommended*
  • Again, this guide is to be followed at your own risk, I or www.troubleshootwindows.com will take no responsibility for any damage caused.

Method 5: Reset your PC

  • Go to start screen
  • Press & Hold the Shift key on your keyboard
  • Press the power button
  • Click on Restart

Troubleshoot_advanced_options_windows_10

  • Click on Reset this PC
  • Resetting your PC will completely remove everything in your PC, your Windows will go to the state of a fresh install. No apps, files or personal data will be saved. So make sure you make a backup of your stuff first & then reset your PC
  • Click on Reset
  • Your Computer will restart & the process will take some time to complete

Hope this helps, if not, let me know & I will try to troubleshoot your Issue further

Categories
Windows 7 Windows 8

Fix : Stop 0x0000009F: Driver power state failure in Windows 8 | 7

This post will help you fix stop error : Driver_power_state_failure in Windows 8 | 7. This particular Blue screen error is also known with a bug check code 9for 0x0000009f, below are the steps to fix it. The most common cause of this error is out of date driver software of your installed hardware. Another cause is out of date BIOS or a recent change in hardware | Software. DRIVER_STATE_POWER_FAILURE is a blue screen error that occurs when there is a change in power state, i.e. when you shutdown, restart or put your computer to sleep, hibernation etc. So, while this process is running all of the hardware installed in your computer are directed to change their power state to lose power ( to shutdown ), but when there is a fault in a particular device driver, the corresponding device does not respond as Windows wants it to and hence you face this STOP error.

Here are a few ways that you can fix this BSOD:

Method 1 : Updating Driver Software

  • Go to Windows update ( type Update in start screen or Start menu )
  • Open the Update application
  • Now, Click on check for updates

Windows update

  • Click on optional updates section & select any and all hardware device driver updates

windows update1

windows update 2

  • After the installation is complete, restart your computer.

Alternatively,

  • You can go to your Motherboard / System / Independent Hardware manufacturer’s support website
  • Search for any driver updates that they might be offering and install them.

 

Method 2 : Using Driver Verifier

Before starting this procedure, it is recommended that you create a system restore point, so that you can fall back on it if something goes wrong.

This process will help you pin point the exact driver that might be causing this blue screen error. Remember, if the Driver verifier find an issue your computer might throw a BSOD again. That is why we made a system restore point, so that we can simply run system repair and get the computer to it’s previous state.

  • Go to the start menu ( Windows 7 ) & Start screen ( Windows 8)
  • Type Verifier and press Enter
  • Click on Create custom settings (for code developers)
  • Click Next
  • Select individual settings from a full list
  • Next
  • Check these boxes from the list
    • Special Pool
    • Pool Tracking
    • Force IRQL Checking
    • Deadlock Detection
    • Security Checks (Windows 7)
    • Concurrency Stress Test (Windows 8)
    • DDI compliance checking (Windows 8)
    • Miscellaneous Checks
  • Click on Select driver names from a list
  • Click on Provider tab.
  • Check every driver that is not by Microsoft
  • Click on Finish
  • Restart your computer
  • It is highly recommended that you run this verifier for at least 24-36 hours

For more information on Driver Verifier you can look at this support article by Microsoft

 

Method 3 : Updating BIOS

Updating your Computer’s BIOS is a critical process and need a fair bit of understanding on your part. It is always recommended that your only update your BIOS if highly necessary. Over the years motherboard / Computer manufacturers have made it easier for any user to update the BIOS, but still, it is a difficult process and if not done correctly, can brick your system and make it unusable. So, if you choose to update your BIOS, please do it at your own risk.

  • To Update your BIOS
  • Go to your Motherboard / Computer Manufacturer’s support website
  • Carefully locate your Motherboard / Computer make model and ver. and when 100% sure that you are at the right place, download the latest BIOS files
  • Carefully read the documentation associated / provided by the manufacturer on how to update BIOS
  • Before updating your BIOS, make sure that your computer, if a laptop / portable computer is at least 75% charged and if its a desktop computer, make sure that you have a stable backup power supply in case of a power loss.
  • Use the updater / or the software / options provided by your Motherboard / Computer manufacturer

 

If you still face an issue, please write to us using the comments section.

Categories
Windows 7 Windows Vista Windows XP

Fix : Stop error 0x00000050 PAGE_FAULT_IN_NON_PAGED_AREA in Windows 7 , Vista and XP

This post will help you fix an issue with your Windows PC where you get a Blue screen error / BSOD / Stop error with error code 0x00000050 (PAGE_FAULT_IN_NON_PAGED_AREA ). Now, there are quite a few explanations to this error type. This error might occur after you update your computer, or might occur when you install or update an antivirus/security program. Problems with display driver or a third-party search tool can also throw this error.

Below are a few methods to fix this type of error:

Method 1

  • If you have just installed an antivirus / security program
  • or
  • You have just updated it and you got a Blue screen error
  • The first thing to do is :
  • Start your computer in Safe Mode ( press F8 at system startup, just after BIOS post display, and select safe mode)
  • Now, keeping your activation information of your Antivirus / security program, simply uninstall the software by going to Control Panel –> ADD or Remove programs ( Windows XP ) or Programs and features ( Windows Vista, 7 )
  • Restart your computer to make sure that Windows starts up normally.
  • Go to Windows Update ( Control Panel )
  • After the computer has been successfully updated,
  • Restart your computer
  • Install the Antivirus / Security program again.

A hotfix from Microsoft is available : KB976527

 

Method 2 : Updating the Display Adapter Drivers

  • Follow the steps mentioned above to boot into Safe Mode
  • Now, go to Device Manager ( Control Panel )
  • Expand the Display Adapters section

display_device

  • Right Click the listed device
  • Click on uninstall.
  • Restart your computer again in Safe Mode.
  • Go to Device Manager and click on the Scan for hardware changes button

dm

  • The Display driver will install automatically
  • Restart your computer in normal mode
  • Connect to the internet and download / Install the latest available Display drivers from your motherboard manufacturer / System / Graphic Card Manufacturer’s support website.

 

Method 3 : Hotfix for another issue with same error mode from Microsoft

  • Follow KB951418
  • Use the download option in there to download and install the hotfix
  • You should try this hotfix after reading the cause section within the KB article from Microsoft.

 

Method 4 : Checking for Faulty RAM modules ( Memory )

  • If you are using Windows 7 or Vista, checking memory is quite easy
  • Just Boot from the Windows Installation CD / DVD
  • After the boot process completes
  • Click on Repair your computer
  • Now, Within the options listed
  • Click on Windows memory Diagnostics
  • This process will run for a while and will check if there is a problem in the installed RAM modules in your system.
  • If a problem is detected, you should change the module to solve the problem

Method 5 : Updating the BIOS

Note: Updating the BIOS is a risky procedure, that, if not done correctly could harm your computer hardware. SO, DO this at your own risk. I shall not be liable for any damage to your computer by following the process mentioned below:

  • Go to your system /Motherboard manufacturer’s support website
  • Note down the exact model no. /Version no. / service tag or other necessary information that might be needed to pinpoint the exact BIOS for your system
  • Download the latest BIOS and follow the instructions mentioned on your manufacturer’s support website for Updating the BIOS.
  • Note: Read every safety precaution and steps mentioned in the manufacturer’s support website while updating the BIOS
  • Also, Make sure that do not restart your computer in the middle of the updating procedure, even if, some for time the process might look hanged. Let it run and complete on it’s own. If it’s a desktop computer, make sure it has got a adequate backup power supply, in case the power runs out.

 

Please use the comment section to report any problems that you might face, I will try my best to help out.

Categories
Windows 7

Fix : Stop Error 0x0000006B Process1_initialization_failed BSOD in Windows 7

This post will help you fix an issue with your Windows 7 computer, where your computer might not start up and crash before the login window appears. You might also get a blue screen error with the error code 0x0000006B. The whole error code would be something like this:

STOP: 0x0000006B ( parameter1, 2, 3, 4 )
Process1_INITIALIZATION_FAILED

According to Microsoft KB article 981933 this error is caused by a corrupted bootcat.cache file in “ %systemroot%\system32\codeintegrity” folder.

process1_initialization_failed

Method 1 : Get Service Pack 1 ( If this is not a permanent error )

  • Go to Start Menu & type Windows update
  • Click on Windows update from the search results
  • Click on Check for updates in the left hand side pane
  • Select Service Pack 1 from the recommended updates section
  • It is recommended to set Windows Update to receive all critical updates automatically
  • Fully Update your computer

Method 2 : Manually remove the bootcat.cache file

  • Boot From the Windows 7 DVD or repair disk
  • Select Repair your computer
  • Click on command prompt
  • Type C: and press Enter
  • Type cd windows\system32\codeintegrity  & press Enter
  • Now, Type del bootcat.cache & press Enter
  • Restart your computer to check if it’s working correctly

 

If you still face a problem ( even after installing Windows 7 Service Pack 1 ) do let me know by using the comments section and I will be more than happy to help

Categories
Windows 8

How to disable automatic system restart on system failure in windows 8, 7, vista, XP

This post will help you disable Automatic Restart on System Failure in Windows 8, 7, Vista & XP. Whenever a critical error is detected in Windows ( here critical error is referred to STOP errors or better known as BSOD) , your Windows PC restarts itself to prevent any further damage to your computer. It is a safety measure integrated into Windows. But, in order to solve this error we need to know the Error code and information associated with the error. This information is displayed when you turn off Automatic Restart on System Failure.

Below are the steps to disable Automatic Restart on system failure in Windows 8 ( applies to : 8 , 7 , Vista , XP )

  • On the start screen ( start menu in 7 )
  • Type System
  • Click on the link displayed
  • Now from the List of links in the left pane
  • Click on Advanced System Settings

restart

  • Now, Click on Settings in Startup & recovery section

restart2

  • Uncheck the checkbox that says Automatically Restart
  • Click on OK
  • Click on Apply ,  OK

Now the next time your computer crashes, it won’t restart, but will show you a screen with error code and some information associated with the error. Note down this information.

Categories
Windows 7

Fix: Stop Error : Blue screen : BSOD : unmountable_boot_volume 0x000000ed in Windows 7

After reading this guide you will be able to fix an issue with your Windows 7 computer, where you get a Blue Screen error or BSOD / Stop error at the time of booting.

The error code would look be something like this :

STOP 0x000000ED (0x00000, xxxxxxx, xxxxxxx) UNMOUNTABLE_BOOT_VOLUME

What to know about BSOD, STOP errors:

Click here

 

What to do when you cannot start Windows at all

 

Click here

Fix:

Method 1:

  • Insert your Windows 7 Repair Disc or Installation Disk into the DVD Drive
  • If you do not have a system repair dis, Windows Installation disk will also do
  • If you do not know how to boot from a bootable disk
    • Press Del or F10 or any other key that enters your BIOS
    • Find the boot options
    • Set your DVD drive as the first boot device
    • Save & Exit
  • After booting from the Windows Installation Disc or Repair Disc
  • Click on Repair
  • Select Command prompt
  • type chkdsk drive: /f
  • type chkdsk drive: /r  ( replace drive with your drive letter, example: C: , D: )
  • Let Windows finish checking and repairing your disk.

Refer Screenshot

startup_repair

 

Method 2

  • You can also use system restore from the above menu to restore your computer to an earlier time

Method 3 : Rebuild your Boot Configuration Data (BCD)

  • Boot from the Windows DVD / USB
  • Click on Repair Your Computer
  • Select your Windows Installation
  • Click Next
  • Click on Command prompt or press Shift + F10
  • type bootrec /rebuildbcd
  • You will get a message saying ” The operation completed successfully”
  • Restart your computer

Method 4

  • If you are a tech savvy person & opening your computer is a part of the fun
  • Open your computer,
  • Take out your hard disk drive
  • Attach it to a external enclosure or plug it into another computer running Windows
  • Go to Computer
  • Check if the drive is shown here
  • Right Click the drive
  • Click on properties
  • Click on Tools
  • Click on check now
  • Check the checkbox that says “ Automatically fix file system errors”
  • Run the scan
  • Plug your hard disk back into the your computer
  • Check if the problem is solved.
Categories
Windows 7 Windows Vista Windows XP

Fix: STOP error : BSOD : STOP 0x0000007B INACCESSABLE_BOOT_DEVICE in Windows 7, Vista & XP

After reading this you will be able to solve a STOP error or better known as Blue Screen Error in Windows 7, Vista & Windows XP. The stop error reads “ STOP 0x0000007B INACCESSABLE_BOOT_DEVICE “ . The error code might vary in a few cases, but the solutions remain the same.

Cause

  • You updated your BIOS
  • Changed the SATA Mode Option in BIOS to from IDE (SATA ) to AHCI.
  • Hard Disk drive cable connection is loose ( desktop systems )
  • Hard Disk Drive loose from the socket /Port ( Laptop  / portable computers )
  • Bad Hard Disk Drive Connection cable
  • Improper shutdown causes error in hard disk drive
  • Virus or Malicious software has corrupted some files necessary for boot

Resolution

Windows XP

  • Check the cable / Socket connection / Replace if necessary
  • Boot from the Windows XP CD/DVD
  • Select R when prompted ( Press R to repair )
  • select partition
  • Enter password
  • On the command prompt type chkdsk /f
  • After the disk check is complete
  • type fixboot c:
  • then type fixmbr c:
  • type exit

Note: Make sure your SATA Mode option in BIOS is set to IDE or SATA only & not AHCI

Windows 7 & Vista

  • Run Microsoft Fixit tool
  • fixit
  • Also, do check your hard disk drive connections / cable
  • If you are familiar with computer hardware & think you can take out your hard disk drive, then take it out, plug it in another computer and scan hard disk for errors.
Categories
Windows 7

Fix: STOP error : BSOD after installing Windows 7 Service Pack 1 , error code: 0x0000007F

After reading this article you will be able to solve and issue where you get a Blue screen error or also known as STOP error in Windows 7 after you install Service Pack 1 for Windows.

Consider this code as an example for the error you might be getting:

STOP: 0x0000007F (0x0000008, parameter2, parameter3, parameter4)
UNEXPECTED_KERNEL_MODE_TRAP

Note: some of the parameters mentioned above in the error code example may vary from computer to computer.

Cause:

  • The primary cause behind this error is any Antivirus program that might be active at the time of the Installation of the service pack.
  • Both Service Pack Installation & Antivirus software might be reading the same process of the operating system.

Resolution

  • Uninstall Service Pack
  • Follow this guide
  • Restart your computer
  • Disable your Antivirus software temporarily
  • Run Windows Update & Install all the updates available leaving the service pack 1
  • After the updates have been completed, restart your computer
  • Now Install SP1
  • Restart your computer
  • Enable Antivirus software
Categories
Windows 7 Windows Vista Windows XP

FIX : STOP Error : BSOD : kernel_data_inpage_error

This guide can be used for resolving the STOP error with the keywords “kernel_data_inpage_error”. Here we have listed a few ways to resolve these type of Blue screen errors. After troubleshooting kernel data inpage error a few times, it seems like the cause of this error resides in memory. In these cases memory refers to both RAM and Hard disk drive in your system. It’s not at all necessary that your hardware has a problem, though it’s a possibility. This error might also occur due to a faulty driver software. To get to a conclusion whether you have a software or hardware error, that is causing this BSOD, try the following:

Below is an example of the error you might be getting:

Stop 0x0000007a ( XXXX XXXX XXXX )
filename.sys – Address XXXXX

  • Use Windows Update to update your computer & drivers ( install all recommended and optional updates) ( optional updates most of the time have your device drivers )
  • If you don’t find new drivers on Windows update, go to your motherboard / Computer Manufacturer’s support site, Select your model / version –> download the Chipset , Display & communications / networking drivers and Install them.
  • Restart & check
  • If the problem still persists,
  • Go to Start menu and type CMD
  • Right click the Command (CMD) program that appeared in your start menu search results and click on run as administrator
  • now, type CHKDSK /p  & press enter.
  • After the scan is complete,
  • type, CHKDSK C: /f /r    (This will repair corrupted sectors )
  • Restart the system and check if the problem is solved.

If not,

If, problems are found, replace your RAM modules, if you have multiple modules try taking all of them out and then test with one module at a time and check for errors. repeat the step with all modules.

Last Step

System Restore : Click here for the Guide to using System Restore

Categories
Windows 7

STOP error 0xFE Windows 7: BSOD after resuming from Sleep/ Hibernation

After reading this post you will be able to fix a STOP error or better called a BSOD error in your Windows 7 Computer. This error might occur when your have a USB streaming device connected to your computer & you put your computer to sleep or hibernation power state.

Error code:

STOP 0x000000FE (00000002, parameter2, parameter3, parameter4)
BUGCODE_USB_DRIVER

Cause

This problem occurs when using a USB Streaming device with a driver that uses the USBCAMD2 Streaming driver library. Such drivers are not supported for use on Windows 7. The stop message indicates that the USB streaming device driver using USBCAMD2 submitted two IRPs to initiate Isochronous data transfers, both of which referenced the same USB Request Block to describe the Isochronous data transfers. This problem occurs because the USBCAMD2 Streaming driver library does not properly synchronize resumption of Isoch streams upon resuming from a system sleep/hibernate power state.

Possible Resolution

Use of AVStream is recommended over the older type USBCAMD2 driver that is not supported under Windows 7.

The most simple step would be to head over the support website of your Device Manufacturer & Download and Install latest device drivers for your product.

Note: First uninstall the previous driver by going to :

  • Control Panel
  • Programs & Features
  • Locate your device driver program
  • Click uninstall

Now,

  • Restart your computer
  • Install the new device driver you downloaded of the support site.

You can also use Windows Update to Update the device drivers

OR

Use Action Center to resolve your computer problems. To use Action Center, go to start menu and type action center.